Musings of the Mayfair London Property Finders
A tenant has successully complained about her Lettings Agents for failing to ensure the Landlord of her flat was registered under an appropriate Tenancy deposit scheme, before handing over her deposit. This meant that the Tenant has had to pursue the Landlord, so far unsuccessfully, to return her deposit
The agents, Global Realty who have 2 offices in London have been ordered to pay the Tenant’s deposit plus £200 for aggravation by the Property Ombudsman, Christopher Hamer.
Whilst the Ombudsman agreed with the agents that the Landlords actions were not the fault of the agents, in failing to properly protect the deposit, the agents had disadvantaged the Tenants and led to a situation which could have been avoidable.
In our capacity as residential property finders dealing with both sales and lettings, our contracts include a requirement for Lettings Agents to lodge the deposit with an appropriate scheme and prove they have done so, regardless of the rental value. At present only rents under £25,000 per year are covered however we insist that Agents acting for our Clients lodge all deposits with such schemes.
After all, no-matter if you’ve paid £6,000 in deposit or £60,000 – all Tenants want their deposits back don’t they?!
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